EFFECTIVE RETOUR MANAGEMENT
Our Goal: We do not scrap Products.
An important point in the sustainability of our products is to ensure that our customers are completely satisfied with their purchases – and if this is not the case, we strive to fix it.
CUSTOMER SATISFACTION
RETOUR MANAGEMENT
Dealing with returns is a challenge for any manufacturer, and it’s something we’ve made a commitment to tackle. Reducing returns overall, reusing products e.g. for service and reselling as B-goods and disposing as little of it as possible. We have also invested in services that help our customers keep and use the items they have purchased.
We have also invested in services that help our customers keep and use the items they have purchased.
These include, for example, comprehensive technical support and help pages.
OUR ROAD TO SUCCESS: DIGITIZATION
DIGITAL WORK
Digitization is the key to paperless work and more sustainability in the office.
Thanks to digital order processing, claim handling management and optimization in processes and logistics, we have increased our general process quality.
This does not only lead to considerable savings, but also offers the opportunities to conserve our resources and ensure greater sustainability at the same time.
ANLIAN AND A SUSTAINABLE ENVIRONMENT
RENEWABLE ENERGIES
It is a matter truly dear to the heart to care of our environment.
Investing in renewable energy is a win-win solution, for our society, for our customers, for our company and for our planet.
We are contributing to pave the way for a climate-neutral future.
